Overland Technical Solutions

Yes, your local IT professional had roots as a teenager as a certified Pizza Artiste! I worked overtime to fund a PC that I struggled to build, and was an avid World of Warcraft fanatic for far longer than I'd like to admit.

  • 2007
  • Lone Star Pizza Works

    Yes, your local IT professional had roots as a teenager as a certified Pizza Artiste! I worked overtime to fund a PC that I struggled to build, and was an avid World of Warcraft fanatic for far longer than I'd like to admit.

    04/2007-12/2008
  • Crown Motor Company

    I was a Porter at Crown, which consisted of detailing cars, sweeping a rocky parking lot, and more pressure washing than you can shake a stick at! After a few months, I tried a Sales role, but found that Used Car Sales is not my forte - I do not enjoy that type of a cutthroat environment. I eventually graduated to working in the Parts department, where I worked in Shipping/Receiving primarily, and then as a Parts attendant.

    06/2010-10/2010
  • 2010
  • Frac Tech Services

    I began working at Frac Tech when my wife was pregnant with my first son. I started by working in the shop, repairing the Fluid Ends of frac pumps in preparation for field service. After my first few months and the birth of my son, I started working in the field, performing the same work, but in a customer-facing environment as a part of a large team.

    10/2010-07/2011
  • Letourneau Technologies

    My best friend convinced me to get a job at Letourneau, the draw being that it was a 'Home Every Night' type of job. This job was in a steel mill, and consisted of operating an oxy-acetylene torch-cutting CAM machine to cut 1"-16" steel plates, in the summer of "100 days of over 100 degrees". I had a piece of slag break away beneath my feet one night at 2AM while working a fourteen hour shift and fell hand-first on a hot plate that left 1st, 2nd, and 3rd degree burns over 96% of my palm. I was fired less than a week later for not having worn my gloves at the time, and was stuck with the hospital bill as well. Lovely experience here.

    07/2011-09/2011
  • 2012
  • Performance Wellhead and Frac

    I began working at Performance in October 2011 as a "Grease hand", which is exactly what it sounds like. By the end of 2012 and after the birth of my second son, I had worked through the entire shop and become a Lead Mechanic, managing every stage of repair, hydrostatic testing, painting, Quality Control, and Shipping/Receiving that we processed. A year later, I was working as a third party frac service technician, invoicing customers onsite and managing every aspect of our field service work.

    10/2011-01/2014
  • Tri-State Pressure Control

    I was a founding member at Tri-State, helping to go from a 'blank slate' shop that we installed air supply and pressure washers in, to a fully functioning wellhead and valve repair company. I spent the first six months helping to build infrastructure in the company, and then worked as a field service technician for both hydrofrac operations and wellhead installation.

    03/2014-08/2015
  • 2016
  • Ragsdale Automotive

    This is my father's automotive shop, and on top of helping with Repair work, I helped to manage invoicing for him for his biggest accounts, yearly tax processing, and evaluations of his income and expenses. My mother, a 25-year Accounting Controller, helped to teach me the accounting aspects, while my father allowed me to work in his shop during times of unemployment so that I could afford to feed my growing family.

    12/2016-02/2021
  • Interstate All Battery Center

    I was hired to be a counter salesman at Interstate. After a few months of retail sales, I also began to work as an outside salesman, cold calling lists of contacts to attempt to sell their businesses batteries. I was relatively successful, but found the work unenjoyable, and the pay had to be supplemented with income from my father's shop on the weekends and evenings, so I quickly began looking for new employment.

    03/2016-12/2016
  • Moore Supply Company

    Moore Supply is a plumbing supply business, and I began working as a delivery driver there. I also performed shipping and receiving duties after my first few months, while still performing any necessary deliveries. I worked in the warehouse primarily, and built a rapport with the customer base.

    12/2016-08/2018
  • 2018
  • Prosperity Computer Solutions

    The owner of Prosperity, Wade Frazier, reached out to me on LinkedIn after I had listed my resume, and took a chance on me - hiring me to be an entry-level Software Support Specialist. I knew little when I began, admittedly - but as soon as things got busy, I took three calls on my first day, and was even able to help one of those customers resolve their issue without any assistance! I quickly grew into a reliable 'answer man' for Prosperity support, front to back. I learned the underlying structures of the software, how to work with SQL databases and printers shared from a server, and I even spent more than two non-consecutive months of employment working on our various customer's sites, bringing them live from their old software and onto ours. I also developed a knack for communicating effectively with Leadership teams, as well as a working knowledge of GAAP accounting practices that I have used to help countless customers find and correct problems with their GL, software, and data.

    08/2018-06/2020
  • 2020
  • ECI Software Solutions

    ECi acquired Prosperity in June of 2020, and I began work as a Product Support Specialist - working with a new company, but the same customer base. I greatly enjoy my work at ECI, and I have proven quite successful, even when judged by corporate metrics. I maintain more than 90% milestone compliance when responding to incoming cases, my CSAT (Customer satisfaction metric from customers responding to surveys) is steadily between 96-100%, and my monthly metric scorecards report between 128-146% of my peers' performance overall. I underwent a brief training period in February 2021 to learn the Spruce software, and by March I was still one of the highest closers of any software support technician across the corporation's teams. Working with the Spruce software has introduced me to a Hosted environment, cloud computing, terminal operations and RemoteApp connections.

    06/2020 to now
  • Today!
  • OTS and Beyond!

    I am learning more and more, working in HTML/CSS/Javascript, building small applications in Python, C#, and VB.NET, and learning about the different Cloud environments - their benefits and drawbacks - as I work to shore up my technical knowledge. I will be adding applets to this website as I progress, with the hopes of becoming a Software Developer professionally. Please reach out if you have a position available, I'll be happy to discuss!

    2023++
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